Frequently asked questions



Q:
I am afraid of viruses. How can you prove your program is not a virus?

A: Here is a virustotal check of unprotected version of the program. However, some antiviruses can detect program as malicious indeed. This is because program protected with special software, which antiviruses may not like. Please don't worry, it's false positive, so just add program to whitelist. If you still have doubts, feel free to contact us: chessbotsup@gmail.com

Q:
Is it cheat? Can I get banned for using this software?

A: Yes and yes. You're using it at your own risk. At lichess.org and chess.com it is strongly recommended to use advisor mode only. Also read this article.

Q: Bot cannot recognize chess boards!
A: Please follow these steps:

1. Make sure that board and pieces look like shown on screenshots: http://chess-bot.com/websites/SupportedWebsites.html
2. Use Chrome only.
3. Make sure that your display configuration is default: how to check it?
4. Make sure that your browser's zoom (scaling) is set to default (100%) on the page with the game: how to check it?
5. On Windows - right click on desktop -> Display settings -> set the size of text, apps and other items back to 100% (the slider). Restart Windows after that.
6. If nothing help, please contact support.


Q:
How should I configure the program to cause less suspicion?

A: Do not set "engine depth" parameter too high (it will be enough to set value to something like 5). Also use delays. For lichess.org and chess.com use advisor mode.

Q: How to configure bot for strongest play?
A: Please read this article.


Q:
I want to use this bot, but it's not supporting the chess website, where I play.

A: Please send us a message with the link to this website and we'll see what we can do about it.

Q:
Bot running slow!

A: First of all try to use "Instant (without delay)" profile. Secondly try to use "Play by depth" method and decrease "Engine Depth" parameter.

Q:
Bot doesn't work for me!

A: Please follow these recommendations:

0. First of all try to run program as administrator and make sure that your antivirus is not blocking it.

1. Make sure that board and pieces looks like shown on screenshots.
2. Use Google Chrome only.
3. Use recommended screen resolutions: 1366x768, 1440x900, 1600x900, 1920x1080. Color depth: 32 bit
4. Make sure that your browser's zoom (scaling) is set to default (100%) on the page with the game.
5. On Windows - right click on desktop -> Display settings -> set the size of text, apps and other items back to 100% (the slider). Restart Windows after that.

Q:
I've done everything that described in instructions and FAQ, but the program still doesn't work!

A: Please contact us, we can check your setup manually via AnyDesk.

Q:
Is there any version for Mac?

A: Unfortunately this program is for Windows only.

Q:
I don't have PayPal account, can I purchase the key using another way?

A: At this moment PayPal is the only option available.

Q:
Can I use my key on another device?

A: No, you can use one registration key on one device. Using the key on multiple devices may cause ban for this key.

Q: I don't want to bother with time-limited licenses. Do you have lifetime licenses?
A: Yes, we can offer lifetime license. You can purchase it here.


Q:
Can I get a key for free?

A: There is a way to get a free key. Please contact us to know more: chessbotsup@gmail.com

CHESS BOT 2018