Frequently asked questions



Q:
I am afraid of viruses. How can you prove your program is not a virus?

A: Here is a virustotal check of unprotected version of the program. However, some antiviruses can detect program as malicious indeed. This is because program protected with special software, which antiviruses may not like. Please don't worry, it's false positive, so just add program to whitelist. If you still have doubts, feel free to contact us: chessbotsup@gmail.com

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Q:
Is it cheat? Can I get banned for using this software?

A: Yes, this software can be used as a cheat for chess. Yes, if you're using it for cheating, you will be banned sooner or later. You're using it at your own risk. However, please read this article.

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Q: Bot doesn't recognize chess boards!
A: Please follow these steps:

1. Make sure that board and pieces look like shown on screenshots: http://chess-bot.com/websites/SupportedWebsites.html
2. Use Chrome only.
3. Make sure that your display configuration is default: how to check it?
4. Make sure that your browser's zoom (scaling) is set to default (100%) on the page with the game: how to check it?
5. On Windows - right click on desktop -> Display settings -> set the size of text, apps and other items back to 100% (the slider). Restart Windows after that.
6. If nothing help, please contact support.

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Q: Bot doesn't work for me!
A: Please check troubleshooting page.


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Q: I've done everything that described in the instruction and FAQ, but the program still doesn't work!
A: Please contact us, provide screenshots (whole screen is preferred) with chess board (starting position) and settings of your chess bot.  Also we can check your setup via AnyDesk.

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Q:
How should I configure the program to cause less suspicion?

A: Cheating is bad, mkay.
Anyway, please read this article.

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Q: How to configure bot for the strongest play?
A: Please read this article.

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Q:
I want to use this bot, but it's not supporting the chess website, where I play.

A: Please send us a message with the link to this website and we'll see what we can do about it.

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Q:
Bot running slow!

A: First of all try to use "Instant (without delay)" profile. Secondly try to use "Play by depth" method and decrease "Engine Depth" parameter.

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Q:
Is there any version for Mac?

A: Unfortunately this program is for Windows only.

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Q:
I don't have PayPal account, can I purchase the key using another way?

A: At this moment PayPal is the only option available.

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Q:
Can I use my key on another device?

A: No, you can use one registration key on one device. Using the key on multiple devices may cause ban for this key.

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Q: I don't want to bother with time-limited licenses. Do you have lifetime licenses?
A: Yes, we can offer lifetime license. You can purchase it here.


CHESS BOT 2019